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SHOPPING GUIDE

HOW TO ORDER

You can order our store’s products online 24 hours a day.
Please add your desired items to the cart and follow the on-screen instructions to complete your purchase.

PAYMENT METHODS

The following payment methods are available:
-PayPal
-Credit Cards (Visa / Mastercard / American Express / JCB / Diners Club)
-Mobile payment (PayPay / Merpay / Rakuten Pay)
-Carrier billing (au PAY / d Pay)
-Cash on Delivery
*Bank transfer fees are the responsibility of the customer.

DELIVERRY DATE

For products in stock, we will ship within 7 business days after your order is placed.
Inventory levels may fluctuate. If an item becomes unavailable after your order is placed, we will notify you of the expected restock date.
For your information, please enter a contact email address when placing your order.

SHIPPING FEES AND DELIVERY METHODS

Free shipping on orders of ¥4,000 or more (excluding tax).
Hokuriku: ¥700 + tax
Kanto, Shinetsu, Chubu, Kansai: ¥800 + tax
Chugoku: ¥900 + tax
Tohoku, Shikoku, Kyushu: ¥1000 + tax
Hokkaido, Okinawa: ¥1200 + tax
Delivery will be handled by Sagawa Express.
We cannot accommodate requests for specific carriers.

RETURNS AND EXCHANGES

We do not accept returns or exchanges except in cases where the damage or incorrect delivery is attributable to our store.
Each piece of this porcelain collection is individually crafted by hand. Consequently, variations in glaze texture and color, iron spots (black dots), pinholes, and differences in shape and overall character will be present in each unique piece.
Please understand these as inherent characteristics of the production process and place your order accordingly.
In the unlikely event of damage, please contact us within 7 days of receiving the product, along with photos showing the condition of the item.
After verification, we will provide instructions for your refund or exchange.

CONTACT US

If you have any questions, please feel free to contact us via the inquiry form or email.
MAIL:info@miyasou2020.com